Confirmed Service Customer
I set up my appointment online and was impressed with being able to get in the same day. The service writer was friendly and provided quick service in and out. I was traveling for work, so getting it fixed asap was important to me. I asked to have the thermostat replaced and possibly the temperature sensor. Those parts total about $100 at any parts store. Again, traveling so I didn't have the tools with me or the time to replace on my own. The estimate to repair was $585. I voiced my frustration with the costs, but again was left with little choice but to have the repair done, as $172 of the estimate was "diagnosis" and my time was limited with travel. As stated, happy with the quick availability of service, very disappointed in the value of a diagnostic when I asked for a specific service, disappointed in the inflated cost of parts, and disappointed in the overall cost of this small repair.
Gene S.
Appleton,
WI
Business Response
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